Research & Discovery:
To build a comprehensive understanding of current workflows and identify gaps in the transition to Bullhorn, I immersed myself in both the legacy ATS and the new system. I participated in multiple day-long collaborative sessions with SMEs, IT, and development teams, where subject matter experts walked us through existing processes and pain points. These deep-dive discussions enabled me to ask targeted questions, uncover unmet needs, and develop strong cross-functional relationships. I also facilitated workshops to explore Bullhorn’s capabilities, held open sessions with recruiters and SMEs, and gathered insights on user goals, frustrations, and excitement around the new system.
User Stories:
I partnered closely with Business Analysts to craft clear, actionable user stories for each identified gap in the platform. Beyond writing user stories myself, I developed detailed guidance to help BAs consistently gather requirements from SMEs and business stakeholders. This included documentation on how to frame conversations, ask the right questions, and focus on defining the problem—capturing the who, what, and why—without jumping prematurely to solutions. My goal was to establish a repeatable, user-centered approach that encouraged discovery and clarity, ensuring that stories aligned with real user needs and supported scalable product decisions.
UI Design System:
One of my fist activities was to recreate Bullhorn's design system into Adobe XD as interactive components. As soon as the team was ready for me to begin the designs I had all the main pieces ready for each initiative. Along the way I created and added my own custom UI components (icons, modal windows, buttons, etc.) to this document to be used across all my boards. Making a change to any component updates it on all my boards, saving me time on complex designs that span multiple gaps.
Early Stage and Flow Exploration:
Many hours were spent detailing user flows, highlighting interaction differences between the current and new ATS tools. It allowed me and the team to see how the recruiter's workflow would change and be simplified based on my designs. I also worked on data flows for myself and IT's understanding of how and where the data will be stored, pushed, and retrieved.
Mid-fi Mockups:
These are simple, quick layouts that I built to share with business, IT, and others to illustrate ONLY how the user will interact with the form field elements (text input, lookup, calendar, number, etc.), order, tabbing, and more. I remove all branding and colors so the teams will focus on the user's experience interacting with each screen.
Stakeholder Engagement:To keep business stakeholders informed and aligned throughout the design process, I led daily and weekly presentations featuring high-fidelity, interactive prototypes created in Adobe XD. Rather than simply showcasing screens, I walked participants through live flows, narrating the user’s thought process to demonstrate how design decisions supported real-world recruiter tasks. This interactive, story-driven approach made the experience tangible, improved stakeholder empathy for end users, and significantly accelerated feedback and approvals. These sessions also became key forums for validating UX decisions and fostering cross-functional collaboration.
Videos of the prototypes. Mock-Ups:
One point of feedback I received from several recruiters, is the current tool was difficult to use due to inconsistencies in screen design, placement, and UI. Therefore, uniformity between the Bullhorn screens and gap screens is imperative. The gaps are being developed by an off-shore third party vendor that I'm working closely with. They are following my design explicitly in order to keep the look and feel identical. This is true for table lists, forms, alert, and empty states, as well as buttons, icons, color and animation. Here's a few example of consistency between similar screens.
Interactive Hi-Fi Prototypes:I put together a series of mock-ups/interactive prototypes for the groups to review, document usability, and discuss on an almost daily basis. I walked them through each gap, with the help of business analyists, gathered their feedback, then adjusted and tightened up my designs.
Videos of my prototypes. 
